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What is Stashart Studios' return and refund policy, and how do policies differ if items are shipped via Amazon or Print on Demand?At Stashart Studios, we strive to ensure our customers are satisfied with their purchase. Our return and refund policy is as follows: 1. **Stashart Studios Direct Purchases:** If you are not completely satisfied with your purchase made directly through Stashart Studios, you may return the item within 14 days of receipt for a full refund or exchange. Items must be unworn, unwashed, and in the original condition with tags attached. To initiate a return, please contact our customer service team with your order details. 2. **Purchases shipped via Amazon:** For items fulfilled and shipped by Amazon, the return and refund policy of Amazon will apply. Generally, Amazon accepts returns within 30 days of the shipment date. Please visit your Amazon order history to initiate a return and follow their return instructions. 3. **Print on Demand Orders:** Orders fulfilled through our Print on Demand partners (such as Printful) are subject to their return and refund policies. Typically, these items are only eligible for return or replacement if they arrive damaged or with a printing error. Due to the custom nature of Print on Demand products, changes and cancellations are often not possible once an order has been placed. If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team, and we will be happy to help guide you through the process.
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What if I need to modify my order?At StAshArt Studios, we strive to ensure that every order meets expectation. If you need to modify your order, please contact us as soon as possible. We use a combination of Amazon FBA, Print on Demand services, and in-house shipping, so it’s crucial to reach out quickly to facilitate any changes. You can contact us us through our support email and we will make every effort to adjust your order before it goes into the final stages of production and shipping. Make sure to have your order number and relevant details handy to expedite the process. Note that once an order has been processed or shipped, modifications may not be possible. Thank you for your understanding and cooperation.
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What is the funniest way to express your love for Stashart Studios' unique designs?Tickle your funny bone with Stashart Studios' quirky and creative designs that speak volumes without saying a word. Let your style do the talking with a touch of humor and a dash of artistic flair!
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Do you accept custom, large or local orders?Yes we do!! If your a retailer looking to purchase a large order for resale please send us your inquiry through our contact page and we will get back to you within 2-3 business days. We also love to support our community, schools and local businesses. If you have a design you would like printed for your store merch, group, or friends, contact us! We do have a small minimum for custom prints but we do offer awesome discounts for locals!
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How does Stashart Studios handle order processing and shipping?At Stashart Studios, we strive to provide a seamless shopping experience for our customers through a variety of order processing and shipping methods. For many of our products, especially those that are frequently ordered, we utilize Amazon FBA (Fulfillment by Amazon) to ensure fast and reliable delivery. This allows us to leverage Amazon's extensive logistics network, providing you with quick shipping and consistent service. For our unique and customized items, we offer a Print on Demand service. This means each product is specially created after you place your order, ensuring that you receive a truly unique piece. This process may take a bit longer than standard shipping but guarantees high-quality, personalized merchandise. Additionally, we also ship select items directly from our merchant partners. This option helps us offer a wider variety of products and styles, as it allows us to collaborate with specialized vendors who ship their items directly to you. Regardless of the method used, we prioritize efficient processing and clear communication throughout your order's journey. You will receive updates at each key stage - from order confirmation to shipping and delivery. Our customer service team is always here to assist if you have any questions or need further information about your order.
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How can I track my orders from Stashart Studios?At Stashart Studios, we strive to ensure your orders reach you seamlessly, whether they are fulfilled through Amazon FBA, our print-on-demand partners, or shipped directly by us. Once your order is processed and shipped, you will receive a confirmation email containing tracking information. For orders fulfilled by Amazon FBA, you can track your package using Amazon's robust tracking system through your Amazon account. For print-on-demand items and those shipped directly by us, a tracking number will be provided along with a link to the respective carrier's tracking page. If you experience any issues or need further assistance with tracking, don't hesitate to reach out to our customer support team for prompt help.
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Does Stashart Studios offer international shipping for its clothing items?At Stashart Studios, we are passionate about bringing our unique and stylish clothing directly to you! Currently, we ship all our standard items exclusively within the United States. However, we understand the global appeal of our designs, and for now, we gladly accommodate international orders for custom clothing items. If you’re outside the U.S. and have a specific custom request, shipping rates will apply. We’re excited to work with you to create something special and ensure it gets to you, no matter where you are in the world!
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What are the domestic shipping options and timelines for Stashart Studios?At Stashart Studios, we offer multiple domestic shipping options to meet your needs. Items shipped directly by us typically take 6-7 business days to arrive. Additionally, we also sell through Amazon FBA and Printful Print on Demand, both of which have their own domestic shipping processes and timelines. Amazon FBA orders generally align with Amazon's standard shipping policies, ensuring quick and reliable delivery. Printful orders are custom printed on demand and shipped according to their specific timelines, which may vary based on the product and destination. For more detailed information on the shipping options provided by our partners, please refer to their shipping policies on their respective websites.
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How does Stashart Studios ensure secure payments and protect customer information?At Stashart Studios, we prioritize the safety and security of our customers' financial and personal information. We use Wix Payments for all transactions, a platform known for its robust security measures. Wix Payments employs advanced encryption technologies to protect your data during transmission, ensuring your payment details remain confidential and secure. Additionally, Wix is a secure site for payments and information, adhering to stringent industry standards and compliance requirements such as PCI DSS (Payment Card Industry Data Security Standard). This guarantees a safe shopping experience, allowing you to focus on selecting the perfect clothing items from our collection without any worries.
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What Kind of Payment do you accept?We use credit card processing through our host provider Wix.com and accept all major credit cards Visa, Mastercard, American Express, Discover, Diners, CUP, JCB and Maestro.. We also accept payment through Paypal and Apple Pay.
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What is the trademark statement for Stashart Studios products?All trademarks, service marks, and logos used on Stashart Studios products are the property of Stashart Studios. Any unauthorized use of these trademarks is strictly prohibited.
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What is the copyright policy for designs on Stashart Studios products?All designs on Stashart Studios products are protected by copyright. Any unauthorized use or reproduction of our designs is strictly prohibited.
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